Disgusting customer service

This Bank is not Loyal... I have been with them since 2004... used them through TFS and VWFS, today they have apparently refused to better an interest rate from a competitors... called their call center, spoke to Lebo and Amina. First they couldn't pick up the application after being placed on hold twice, they miraculously found it... I was put through to Brent, sho when I called back, no one knew who he was... Placed on hold until airtime runs out... They still calling me back....