AC
Ambra C

1 reviews | Active since Jul 2017

05 Jul 2020, 07:36

Disgusted with WesBank Treatment of Customers

I am disgusted in how WesBank treats their customers. In 2018 I informed WesBank about my financial situation due to becoming unemployed and asked for a payment holiday. I was refused and they never accommodated me with a payment plan I could afford. I had debt collectors start phoning and harassing for payments. They threatened to come and collect my car. I paid what I could when I could which was never acknowledged. I was then informed that they had summoned me which I never received. Since Feb 2020 they refused to let me have a copy. They then obtained a court order and I was treated like a ********. They threatened, harassed and then repossessed my car. I will never recommend them. They are inhumane and even during Lockdown proceeded with action. What an ********* company.

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Replies (1)
WesBank
WesBank's reply06 Jul 2020, 09:27
Official
Dear Ambra Clemens,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution