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joe.dossantos joe.dossantos

1 reviews | Active since Jun 2016

05 Nov 2021, 08:19

Disgusted with Wesbank Service.

Terrible experience with Felicia at Wesbank We requested an audio of a conversation in July 2021 but to no avail. No one even bothers to reply. It's an important audio involving a lot of money. Makes you wonder why it's being ignored. We have a right to that audio. Not even the email coming from our attorneys makes any impact on Wesbank. Absolutely disgusted. The service@wesbank email is also useless. It's mailbox is full so rejects email. Wow, what a surprise based on the first issue mentioned.... Let's see if this complaint also goes ignored...

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Replies (1)
WesBank
WesBank's reply05 Nov 2021, 08:37
Official
Dear Joe S,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution