Disgusted services during a pandemic!!!!

Hi,

I’m totally disgusted in the services received from wesbank during this critical time. I have been emailing you guys requesting a payment holiday on my vehicle due to not working, I have given you a letter from employer stating that I will be off from work for a period of 6 months.

No one has gotten back to me, each time o receive a automated email requesting the same information over and over.

Yesterday you guys went and debit my bank account to no surprise there weren’t any money!!! I received bank charges!!!

I need this looked into asap and I want an answer on how you can not get back to your customers who is in financial distress!