SK
Shenaaz K

1 reviews | Active since Nov 2020

20 Nov 2020, 20:00

Disgusted at Wesbank's lack of service!

After a year I am still paying for a vehicle I never had for a single day! Wesbank is unable to provide me with a copy of the NaTIS for this vehicle which to me clearly indicates that the vehicle does not belong to Wesbank themselves either! This is *****! I don't understand how such a big financial institution allowed two of the same vehicles from the same dealership to be put on my name, there are processes and checks that are supposed to be in place and executed before finance is approved, clearly this was not done! I need answers, this vehicle needs to be taken off my name and I want my money back! I wrote my original review on the 10th of November, did a follow up reply on the 12th and to date have not received any feedback at all. Pathetic service! I will not finance any of my future vehicles through Wesbank and do not recommend that anyone else does! This financial institution cannot be trusted!

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Replies (1)
WesBank
WesBank's reply23 Nov 2020, 08:30
Official
Dear Shenaaz, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution