DISGUSTED AND GATVOL

If I could not rate any stars I would not of rated!!! Wesbank and customer service clearly do not fit in the same paragraph let alone sentence. I have been trying to contact Wesbank since March 2022 to advise change of contact details, so now I unfortunately was one of the unlucky ones that got affected by the COVID WRATH so I was ONLY granted 3 months and DISALLOWED the 2nd 3 months, never the less I caught up with payments and then being making regular payments, the funny part though is the last statement I received from Wesbank was in August/September 2021, I requested twice the beginning of this year for settlement amounts to which I was ignored then low and behold I get a phone from the Sheriff of the Court to try repossess my vehicle because I have 9 months arrears amount from 2017.............But here's the best part, I only started with the vehicle finance from the 1st of May 2018.................So either I am really doff or there is a very serious problem here. Wesbank shows no humanity, they don't respond to requests, they don't respond to emails, they don't even pick up the phone and speak to you whether its me calling in or Wesbank to call me oh but wait they don't know how to call customers. I am not going to be leaving this here, I will be approaching the banking ombudsman as well as the NCR with regards to your company because clearly you DON'T value your customers, you DON'T care about your customers, you DON'T understand customer service and clearly have a very looooooooooooong way to go to learn about customer service. We as customers already have enough stresses on our plates dealing with everyday life and the way the economy turned and yet we must still deal with the incompetency of Wesbank.