KR
Keith R
1 reviews | Active since Feb 2010
03 Jan 2019, 08:53
Disdain for Loyal Customers
I have taken out my 6th Wesbank loan. Never defaulted on any payments and consider myself a loyal customer for many years. I was shocked see that my initial rate on my car loan was 12.7%, after complaining it was dropped to 11.25% still above prime. My previous loan (which was just settled was 10.5%.
Is this how you reward your loyal customers Wesbank? I would have expected my rates to be getting incrementally lower on each loan.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
03 Jan 2019, 09:36Dear Keith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS865A3.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS865A3.
Regards,
Clara
WesBank Service Resolution
WesBank's reply03 Jan 2019, 09:36
Official
Dear Keith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS865A3.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS865A3.
Regards,
Clara
WesBank Service Resolution
KR
Keith R's updateReviewer Update
07 Jan 2019, 12:54Ok, I'm happy to give credit where it's due. WesBank called and I spoke to a service representative (Clara) within hours of reporting this. Clara kept me in the loop and followed up even after I discussed the issue with the marketing manager (Eric). Really good response to a customer complaint.
Eric was very approachable and we were able to work out an amicable arrangement. Well done WesBank, faith restored in your organisation!
KR
Keith R's update07 Jan 2019, 12:54
Reviewer Update
Ok, I'm happy to give credit where it's due. WesBank called and I spoke to a service representative (Clara) within hours of reporting this. Clara kept me in the loop and followed up even after I discussed the issue with the marketing manager (Eric). Really good response to a customer complaint.
Eric was very approachable and we were able to work out an amicable arrangement. Well done WesBank, faith restored in your organisation!
WesBank's replyOfficial
07 Jan 2019, 15:11 Dear Keith
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Rodney Nadar
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Rodney Nadar
WesBank's reply07 Jan 2019, 15:11
Official
Dear Keith
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Rodney Nadar
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Rodney Nadar