JG
Joy G
1 reviews | Active since Apr 2013
30 Mar 2015, 15:54
Disclosure of personal information to 3rd party
I received a call from an old friend whom I'm not in regular contact with and told someone from Wesbank is looking for me and trying to locate my whereabouts. Upon enquiring why the gentleman (Buti) told her all details about my account status and the exact amount on my arrears. I was shocked as this is a total breach of my privacy! She asked him where he got her contact details and he told her from a database which shows the people I am closest to. <br> I feel compromised and humiliated by this behaviour as I have always been under the impression that the Bank is very sensitive about personal security.
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Replies (1)WesBank's replyOfficial
01 Apr 2015, 10:45Hello tshe***,
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant SRU team, and they are investigating the matter further.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant SRU team, and they are investigating the matter further.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank
WesBank's reply01 Apr 2015, 10:45
Official
Hello tshe***,
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant SRU team, and they are investigating the matter further.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant SRU team, and they are investigating the matter further.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank
