Disappointing services

<p>Good day,</p> <p>I'm so very disappointed in the way wesbank is treating me as their customer, I've got vehicle finance with you, my account is up to date, I made a futher/additional payment of R10000 towards my account, but now that I need your assistance, now that I need you to assist me with the trade in, so that I might have a better vehicle; you decline my application first, after I log a complaint, you review it and require a deposit of R30000 and special conditions which is unfair, how can you be so unfair, how can you treat a loyal, good customer the way you treat me, I can understand if I was in arrears with my account or if I have defaults on my credit record, I've paid my account so very good so far, I will pay the same installment with the new car so why do you treat your loyal customer so unfairly, </p> <p>Please refer this complaint to the C.E.O of wesbank and not to Toyota(uitenhage) because they've got nothing to do with the trade in because my complaint was referred to them, why I don't know,</p> <p>Will wait to hear from him/her?</p>