RT
Roland T
1 reviews | Active since Jan 2025
13 Jan 2025, 14:31
Disappointing Service and Unacceptable Delays
I am extremely disappointed with my experience with Wesbank Finance. Despite my applications being approved two months ago, I am still waiting for them to be processed. This kind of delay is completely unacceptable, especially when dealing with financial matters that require urgency and reliability.
The lack of communication and updates throughout this process has made the situation even worse. I expected a much higher level of service and professionalism from Wesbank, but this experience has been far from enjoyable.
I would not recommend Wesbank to anyone who values efficiency and prompt service. It’s disheartening to see such poor customer service from a company of this size
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Replies (1)0
Replies (1)WesBank's replyOfficial
13 Jan 2025, 15:06Dear Roland Truter,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply13 Jan 2025, 15:06
Official
Dear Roland Truter,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
