1 reviews | Active since Sept 2013
Disappointing Rates
I have been a loyal client to FNB for a number of years, to my dismay now that I would like to take out finance for the first time on a new vehicle, WesBank a division of FirstRand Bank limited have given me a higher interest rate than other finance houses? I guess loyalty means nothing to FNB.<br> <br> After contacting WesBank and requesting a review, I receive a call back stating the interest rate is now higher than before??? I'm actually annoyed to say the least at what could either be miscommunication or just a general lack of interest all together. FNB have managed to suck out the happiness of what should be a very happy occasion.<br> <br> I personally will be taking all my business away from FNB and to any other bank that will value my business and their customers. <br>
Thank you for sharing your concerns allowing us to clarify the Bank's position in terms of interest rates. There are many factors taken into account when an interest rate is offered and is in accordance with the National Credit Act. The respective management has communicated with you to discuss your application and the rate provided.
You have confirmed that you are happy with the explanation.
Kind regards
WesBank
Thank you for sharing your concerns allowing us to clarify the Bank's position in terms of interest rates. There are many factors taken into account when an interest rate is offered and is in accordance with the National Credit Act. The respective management has communicated with you to discuss your application and the rate provided.
You have confirmed that you are happy with the explanation.
Kind regards
WesBank