Disappointing Experience With WesBank

I'm extremely frustrated with the service I've received from Westbank. They've been requesting proof of insurance from me, which I've tried to provide multiple times.

Despite their SMSs instructing me to send my proof of insurance to a specific email address or call them, I've had no success. The phone number provided is constantly unreachable. However, I did manage to send the proof of insurance via email to the address they provided (***). I have the email receipt to prove it.

Shockingly, I never received a response or acknowledgement from Westbank, confirming receipt of my email. Instead, they're now threatening to forcibly place me on another insurance policy, and to make matters worse, they're planning to deduct the premiums from my account starting this month.

This is unacceptable, and I'm extremely dissatisfied with the level of service I've received. I've done my part in providing the required documentation, and it's Westbank's responsibility to acknowledge and process it.

I hope Westbank takes steps to improve their communication and customer service. Until then, I would advise others to be cautious when dealing with this company.