Disappointing Experience

I'm disappointed in my experience with Wesbank. Wesbank has financed a 750 BMW just before the lockdown, and I have sold my other car. I have paid the deposit and took delivery of the car. Unfortunately there was a problem with the car, as the car had a bearing knock and was leaking oil, so the car was standing the whole lockdown period. My FNB private banker offered the COVID19 relief for the payment holiday, and not knowing what the situation might mean for business, I took the offer, not knowing that I will be penalised for that later. WeBuyCars have offered to settle the car, and do a replacement deal. Unfortunately Wesbank has now declined the new finance, which is disappointing to me, seeing that I have never missed a single debit order on any of my accounts, and I have been banking with FNB for over 15years. I have even offered to pay a bigger deposit so that the finance amount will be the same value as the current finance deal, so Wesbank won't finance a bigger amount. I will appreciate it if you can revert back to me as to why Wesbank can not assist. Thank you and Kind Regards,