Disappointed with Wesbank

On the 27th of June I logged in to my app and I realised that there we two vehicle accounts under my name ( i was only aware of one). Unfortunately when I realised this it was already after hours so I had to wait till the next day to contact the bank.

I then called the bank in the morning and I was told only one account was displaying when I could definitely see two. I then went to the bank and by the time I got to the bank they couldn't find my account cause when they searched the account number it did not exist.Basically someone was busy changing my account details while i was at the bank.

When they search the system all my details had been changes including my ID number , my cellphone number and my address however the documents that were scanned still reflected my details. They advised that they would have to block my account before any funds leave my account. I was also told to go to the police station and open a case of identity theft. When I go to the police station i was told that the police cannot do anything about this as this is a bank issue.

I then went back to the bank on the 2nd of this month. I told the my feedback from the police station and they ivestigated further, only for them to come back and tell me that this was a Wesbank issue, apparently there was a system issue.

To me this makes no sense, why would the system go and change details of an already existing client, If i was a new client I would understand cause maybe that would mean my details were captured incorrectly.

My biggest issuewith this whole situation is that at the beginning of June I was involved in a car accident and my car was written off. Because my account was blocked my insurance that to delay the process of change of ownersghip of the vehicle. When my account was unblocked I then contacted my insuare to proceed with the settlement. It has been two weeks of back and forth and still the registration documents have not been received by the insurance.

I was just on the call with Wesbank (which was cut before the issue was settled) and now they are telling me that the licensing department has rejected the car registration. My issue is if i did not call when was I going to be made aware of this. This issue is delaying the whole process of me getting a new vehicle as the old one is still in my name. As it is I am using public transport because I have no other means of transportation.

I have also been on hold for the last 15 minutes.

I am extremely disappointed.