Disappointed service

Disappointed in the service received from WesBank. We app**** for private finance last week Friday and told that we will get an answer within 48 hours. We were approved and received a quotation on Tuesday. Some details were wrong so we called in. The lady that answered was unable to help and informed us that Lesego our marketer will contact us. We waited until today (Thursday) with no response. We called again and again a lady was unable to assist us ensuring us that Lesego will contact us before end of business today. Obviously that didn’t happen and our deal is still pending. The seller is asking us what is going on and we have no answers. Seriously WesBank we have been clients since 2015 and it’s the first time we experience this shocking service.