TM
Thandiwe M

1 reviews | Active since May 2016

26 Feb 2021, 15:15

Disappointed

I bought a car from Fouche Motors Vereeniging, on the 1st February 2021, through someone by the name of Thando, whom I told what type of car I want and my budget. But when I got there I was not given a choice or an opportunity to choose my own car.... everything was done! All I had to do was to sign the cobra and leave with the car.... left the dealership at 18:55 because we were waiting for the windscreen people. The next day I left the car at home and used another car to get to work, I called Thando and told him that I’m not happy with the car and the contract and I cannot afford it , he said to me I must just take car and will trade it in , in December 2021. I must use my deposit money to pay it off monthly. I then decided to call wesbank to find out what is the process of cancellation of the deal, I spoke to a very rude guy who told me I should just go back to the dealership!

I feel that I was over charged for the car and treated unfairly.... The purchase price of the car is R400k but when I try to sell the car I was told the book value of it it’s R260k

0
Replies (1)
WesBank
WesBank's reply26 Feb 2021, 16:39
Official
 Dear Thandiwe
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution