DISAPPOINTED CUSTOMER

Disappointed customer, wesbank/fnb not considering my current situation. I have vehicle finance through Wesbank/FNB. I was approved a 3 month payment holiday for the months June, July and August. When I called in July they advised I can email all my documents and motivation for an extension and when I called in the following week a very abrupt staff member told me, that they not doing any extensions the banks are suffering and I need to pay my instalment in September. She also said that I should not call in again regarding this and sh is making a note on the system. WOW! I am unfortunately one of the many people who have lost their jobs and complete income due to COVID 19 and my industry which is the TRAVEL INDUSTRY has not been reinstated yet. I explained that I am studying and not waiting for the travel Industry to come back to make a living but there is no compromise or compassion. Yes Of Course I will pay my debt but all I need is a bit more time just another 3 month to finish my studies and get back on my feet. Other banks have granted extensions looking at individuals circumstances and I will be moving all other accounts with away from FNB. JUST DISAPPOINTED!