DISAPPOINTED CUSTOMER

I was so disappointed with WesBank as I was supposed to renew my car license disc last year November 2019. I saw a section in their website that says they can help you to renew motorcar disc and deliver it to you without going to traffic department. I then register pay the money that they asked for but they failed to renew my car disc until I did it myself and they did not refund my money that I paid for the whole process. They used all my money only to deliver a disc sticker that written WesBank something I didn't asked for.

When I called them I found a lady whom she said she will transfer me to the correct department and no one was answering a phone in that department until today my money just went down the drain yet I am their customer. I am very disappointed, I can wait to finish a car installment that I pay every month and find other bank that treat customers with respect and doesn't ***** customer's money.