VD
Vanessa D
1 reviews | Active since Feb 2010
20 Aug 2015, 09:28
Disappointed client
I recently bought a new car, the car dealership contacted several banks for finance, MFC came back with the better deal. On 31.07.2015 I sent an email to Wesbank customer services where I stated my disappointment as I have been a loyal FNB client for over 18 years and in the past have had over 5 vehicles financed through Wesbank, it is now the 2nd time that Nedbank have given me a better finance deal for my new car! On 03.08.2015 a \customer Services consultant contact me to ask me for my ID #
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WesBank's replyOfficial
25 Aug 2015, 16:20Hello vanessadru,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos. It is unfortunate that these regrettable sequence of events were not highlighted in time for us to salvage the situation however we hope that you will afford a similar opportunity with your next application.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos. It is unfortunate that these regrettable sequence of events were not highlighted in time for us to salvage the situation however we hope that you will afford a similar opportunity with your next application.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,
WesBank's reply25 Aug 2015, 16:20
Official
Hello vanessadru,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos. It is unfortunate that these regrettable sequence of events were not highlighted in time for us to salvage the situation however we hope that you will afford a similar opportunity with your next application.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos. It is unfortunate that these regrettable sequence of events were not highlighted in time for us to salvage the situation however we hope that you will afford a similar opportunity with your next application.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,