Disappointed and disgusted

Item: WesBank
Rating: 1
Author: Nikita L

I am extremely disappointed in the service of WesBank. My Husband has been trying to apply for the 3 month payment holiday since mid April. The payment still came off in April and now being in May, we still stand in the exact same spot, with no progress made! My husband and I are both on unpaid leave during this time. In a time where we are supposed to be helping one another, WesBank has done NOTHING!

Helpful (0)

Replies (1)

WesBank's replyOfficial

26 May 2020, 09:01

Dear Nikita L,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

WesBank's reply26 May 2020, 09:01

Official

Dear Nikita L,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution