1 reviews | Active since Mar 2009

01 Aug 2016, 21:31

Disappointed and confused

<p>I app**** for vehicle finance last week and my online application requested me to contact the Wesbank Call Centre. When calling to enquire the outcome of my application I was told by a gentleman that my application was declined because I was listed at the Credit Bureau. I was not aware of any judgments on my name and contacted the credit bureau paid for a credit report only to find out from Transunion representatives that I had an excellent score. Called Wesbank back only to hear a brand new story that it was not a judgement but that I apparently was not managing my FNB account very well. Why all the run around? I just wonder if reason no 2 was not just another lie.</p>

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Replies (1)
WesBank
WesBank's reply04 Aug 2016, 09:54
Official

Thank you for your concerns highlighted. We were unable to reach you telephonically and have sent you an e-mail regarding the matter. Please respond to our voice messages or our e-mail and allow us the opportunity to assist you.


Kind regards
WesBank