Disappointed

You know when you guys offered the Covid Relief i was SO happy with wesbank for actually assisting their clients at a time like this. A friend of mine and myself emailed Wesbank at exactly the same time. I sent Wesbank and email on the 31st March 2020. Ever since then i have had the run around with Wesbank. I really feel like i have been treated SO unfairly. My friends application was approved hassle free. he did not have to run around looking for a print shop to get the addendum signed like me he just had to click a button and it was done, why was mine not done that way??? I called in on numerous occasions please check your system i am not lying. I spoke to Bheki on the 20th of April , he told me i was approved gave me this *** i just had to wait for the addendum to be emailed to me but it was all approved and i wont have to pay from April, May and June (I was so excited)Called in again as i did not get that email...was told i HAD TO WAIT 5 to 7 days for it. Called in again after a couple of days of not receiving , to my surprise ...was told that i could just call in and ask for them to email it to me straight away and i did not have to wait that long, got the form within 2 mins emailed to me. Due to not having a printer i then had to find a print place to help me , finally did and emailed it to Wesbank on the 12th April. Called in today as i did not get any reply to my email , only to be told i have to wait another 20 days!!!!!!! I am ****ed off, my friend who app**** the same time as me NEVER had to PRINT the addendum he just clicked on a button and his was sorted hassle free, he was not debited in April? Why is mine treated differently??? I have never missed an installment in my life and this is not the first time i have taken my finance with Wesbank. Is there a reason why i am treated this way? i would like to know? I was transferred to another department just now , held on for so long and the call was cut off...i am really tired now Wesbank.

Please let me know if you are going to help me or not? I have 2 teenage kids to feed and my common law husband is not getting a salary during this pandemic, if i was not in a situation i would not have asked for your assistance but i am. Please stop playing with my emotions , one minute i am happy you are helping me and the next minute it feels like you are looking for every reason not to help me, that's how i feel. I was telling EVERYONE just how awesome Wesbank is but now just feel disappointed:(