EB
Edward B
1 reviews | Active since May 2019
09 Oct 2019, 10:46
DirectAxis not issuing balance statement on time
I have asked for a balance statement since 30 September 2019 but have not received it on 09 October 2019. They said the statement will take 3 to 5 days. It's been 8 working days and no response yet for my balance statement.
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Replies (2)
WesBank's replyOfficial
09 Oct 2019, 11:59Dear Edward
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank/Direct Axis Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank/Direct Axis Service Resolution
WesBank's reply09 Oct 2019, 11:59
Official
Dear Edward
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank/Direct Axis Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank/Direct Axis Service Resolution
EB
Edward B's updateReviewer Update
11 Oct 2019, 12:24DirectAxis has not contacted me to issue the balance statement.
EB
Edward B's update11 Oct 2019, 12:24
Reviewer Update
DirectAxis has not contacted me to issue the balance statement.