Direct Axis/Wesbank Ignoring Refund Request After Credit Life Claim Settlement

Earlier this year I was retrenched and submitted a credit life insurance claim, which was approved and paid by FNB Life directly to Direct Axis to settle my loan.

While the claim was being assessed, I continued paying my loan from my own funds. As a result, my account is now overpaid by approximately R21,000.

FNB Life has confirmed payment and advised me to contact Direct Axis for the refund. Despite multiple calls, emails, and follow-ups, I have received no response beyond automated replies.

I am urgently requesting: • An updated loan statement • Confirmation of the overpaid amount • A clear timeline for refunding the funds due to me

This delay is unacceptable, particularly given that it relates to retrenchment and financial hardship.