KM
Kerry M
1 reviews | Active since Jul 2013
18 Nov 2015, 15:24
Dineo Gagatibe the Worst Service agent !
I called *** a lady by the name of Dineo answered the phone she just transferred me after I explained what I needed help with, the call then diverts back to her and she claims she never transfer me anywhere and im lieing she gives me attitude threw out the call telling me if I had a bad day not to take it out on her and stops me as I am speaking <br> I have the call recording for this call and will be happy to send it threw <br> im am really disgusted with the service that I have got from her this give wesbank a very bad name <br> <br>
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WesBank's replyOfficial
20 Nov 2015, 15:35Hello Kerrymoodley,
Thank you for sharing your experience at WesBank. It is extremely disappointing when staff members behave in such an inexcusable fashion, and do not uphold our service standards. We are just as appalled after listening to the recorded call and can assure you that the individual is being disciplined accordingly. We view instances like these in a serious light and we sincerely apologise for your experience.
Thank you once again for bringing this to our attention.
Kind regards
WesBank
Thank you for sharing your experience at WesBank. It is extremely disappointing when staff members behave in such an inexcusable fashion, and do not uphold our service standards. We are just as appalled after listening to the recorded call and can assure you that the individual is being disciplined accordingly. We view instances like these in a serious light and we sincerely apologise for your experience.
Thank you once again for bringing this to our attention.
Kind regards
WesBank
WesBank's reply20 Nov 2015, 15:35
Official
Hello Kerrymoodley,
Thank you for sharing your experience at WesBank. It is extremely disappointing when staff members behave in such an inexcusable fashion, and do not uphold our service standards. We are just as appalled after listening to the recorded call and can assure you that the individual is being disciplined accordingly. We view instances like these in a serious light and we sincerely apologise for your experience.
Thank you once again for bringing this to our attention.
Kind regards
WesBank
Thank you for sharing your experience at WesBank. It is extremely disappointing when staff members behave in such an inexcusable fashion, and do not uphold our service standards. We are just as appalled after listening to the recorded call and can assure you that the individual is being disciplined accordingly. We view instances like these in a serious light and we sincerely apologise for your experience.
Thank you once again for bringing this to our attention.
Kind regards
WesBank