dG
denish G
1 reviews | Active since Jun 2015
29 Jun 2015, 11:37
Dictating peoples lives because of incompetence
Wesbank is a big bunch of **********. They change your debit order date every month to suit them. Who gets paid on the 24th of every month? Maybe they should hire proper educated people who actually know how to deal with accounts. This is my first and last account I will ever have with Wesbank Vehicle Finance.
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WesBank's replyOfficial
02 Jul 2015, 10:23Hello denishg,
Thank you for bringing this matter to our attention.
We have forwarded direct communication where we attached the call recording dated 5 January 2015 confirming that the due date change was not done in error but was captured after our agent confirmed your consent expressly. We can therefore not accept liability for the highlighted transgression because we were merely complying with your request. Should you wish to change your due date once again, please contact our customer services department for assistance.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention.
We have forwarded direct communication where we attached the call recording dated 5 January 2015 confirming that the due date change was not done in error but was captured after our agent confirmed your consent expressly. We can therefore not accept liability for the highlighted transgression because we were merely complying with your request. Should you wish to change your due date once again, please contact our customer services department for assistance.
Yours faithfully,
WesBank
WesBank's reply02 Jul 2015, 10:23
Official
Hello denishg,
Thank you for bringing this matter to our attention.
We have forwarded direct communication where we attached the call recording dated 5 January 2015 confirming that the due date change was not done in error but was captured after our agent confirmed your consent expressly. We can therefore not accept liability for the highlighted transgression because we were merely complying with your request. Should you wish to change your due date once again, please contact our customer services department for assistance.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention.
We have forwarded direct communication where we attached the call recording dated 5 January 2015 confirming that the due date change was not done in error but was captured after our agent confirmed your consent expressly. We can therefore not accept liability for the highlighted transgression because we were merely complying with your request. Should you wish to change your due date once again, please contact our customer services department for assistance.
Yours faithfully,
WesBank