Despicable service from Wesbank consultants

I am extremely disappointed with the service I have received from WesBank.

My application was pre-approved on 20 December 2025 and I submitted my FICA documents on 22 December 2025 as requested. Since then I have followed up multiple times, only to be passed from one consultant to another with no accountability or resolution.

Each person I spoke to gave different information, and no one could clearly explain why my documents had still not been linked to my application. As of 29 December 2025, my FICA documents are still not linked and I have been told that they do not know when this will happen and that there is “nothing they can do” due to the festive season.

This level of service is unacceptable. Poor internal processes and holiday staffing issues should not be the customer’s problem especially after documents were submitted on time and followed up on repeatedly. The lack of communication, ownership and urgency has been extremely frustrating.