Despicable customer service, dont ever apply for finance with them

I was approved for finance last Thursday through the FNB app. Shortly after, I was asked to submit supporting documents, which I sent immediately. However, the same documents were repeatedly requested, creating a lot of unnecessary back-and-forth.

Yesterday, I finally received an approval again and was asked to provide the dealer code as well as confirmation of an R8 500 deposit. I submitted everything requested, only to be informed today that the application is now declined.

The process has been extremely frustrating — being approved and then declined without proper follow-up or feedback, constantly having to resend the same documents, and having to call repeatedly just to get updates. It feels disorganized and inconsistent, and the lack of clear communication makes the experience even worse.

Why issue an approval just to decline it again? Very disappointing service.