Deregistration frustration

I want to bring attention to a frustrating issue regarding the deregistration of my ****** vehicle with WesBank. Despite their stated policy of 14 working days, it has now been over 20 working days, and I have yet to receive the necessary documents. Each time I call, I am connected with a new consultant and must explain the urgency of the situation from the beginning, with no clear updates on progress.

Without these deregistration papers, my insurance provider cannot process my payout, leaving me in a difficult financial position. This ongoing delay is causing significant stress and uncer*****y.

Firt *** Second Ref ***