1 reviews | Active since Oct 2011
DEPOSIT NOT REFECTING AFTER 3 WEEKS
Made a EFT payment from Absa to my Wesbank credit card on 08/09/2015 - no problem the eft reflected the next day.<br> Made another EFT payment on 18/09/2015 - up to today still not reflecting in my account !!!!<br> After speaking to customer service the requested I send a proof of payment, this was done twice but no feed back.<br> Went to th the local Fnb branch where they again phoned customer service and again askedd for proof which they send to them again.<br> Two days after being at the bank they inform me that there is a delay in processing payments !!!<br> Ridiculous a month for a payment to reflect !!<br> FNB IS OWING ME INTEREST ON MY DEBIT BALANCE AS WELL AS ON THE CREDIT BALANCE THAT SHOULD HAVE BEEN IN MY ACCOUNT !!<br> Bottom line somebody is *****ing money or not doing their job !!!<br> FNB NEEDS TO TELL THEIR CLIENTS THAT IF YOU MAKE A DEPOSIT IT WILL ONLY REFLECT AFTER A MONTH AS THEY NEED TO USE THE MONEY FOR SOMETHING ELSE IN THE INTERIM. <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>
Thank you for bringing this matter to our attention and affording us this opportunity to look into the matter.
We would like to sincerely apologise for the poor service delivery and any inconvenience you may have experienced. We have managed to trace the payment that was made and can confirm that your WesBank Credit Card account will be credited by the end of business today.
We trust that our intervention has restored your faith in WesBank.
Kind regards,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the matter.
We would like to sincerely apologise for the poor service delivery and any inconvenience you may have experienced. We have managed to trace the payment that was made and can confirm that your WesBank Credit Card account will be credited by the end of business today.
We trust that our intervention has restored your faith in WesBank.
Kind regards,
WesBank
