CB
Champ B
1 reviews | Active since Aug 2011
07 Jul 2015, 22:00
Deliberate stifling of complain resolution
Wesbank's - Curt Moonsamy, position: \Subject Matter Expert""; unnecessary and detailed emails to him/her; explaining & re-explaining the nature of my query then complain. She(Curt) out of line with her supposed title gives weak; non sensical; irrational & incomprehensible feedback as if she's talking to a fellow colleague or family member who supposedly understands the resolution process she follows. Logic;I suppose would dictate her ensuring she responds as best as possible to issues raised on my emails & not \""throw\"" / respond with a blanket / generic response. That is simply demeaning"
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WesBank's replyOfficial
13 Jul 2015, 12:24Hello champ99,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures will be taken however company policy dictates that the details of such are not disclosed to customers for security reasons.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures will be taken however company policy dictates that the details of such are not disclosed to customers for security reasons.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply13 Jul 2015, 12:24
Official
Hello champ99,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures will be taken however company policy dictates that the details of such are not disclosed to customers for security reasons.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures will be taken however company policy dictates that the details of such are not disclosed to customers for security reasons.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank