Delay on refund
<p>On the 10 April 2017 i sent an email stating i hereby request a refund into my account as the settlement amount was paid too much into wesbank account , my account details ********** 0637, </p> <p> </p> <p>3 days later you reply with the following ,</p> <p>Good day Michael ,</p> <p> </p> <p>We thank you for your email and REGRET to advise that we are unable to verify your email address and therefore cannot attend to your request at this stage ....... </p> <p> </p> <p> </p> <p>Now when i phoned wesbank prior to my email that person NEVER mentioned that i must use a specific email address and to assume i even have registered is unprofessional to say the least ! , I have now been waiting 2 weeks to get my money back that was debited , as i am not allowed to reverse this debit order ! Also unprofessional and very unfair almost a violation if anything !!!!!!!!!!</p> <p> </p> <p>I cannot now play tennis with emails that take 72 hours just to get a response as if we work on that plan i might get my refund on my 95th birthday ?! </p> <p> </p> <p>You are pathetic and i will not be financing anything with Wesbank EVER again cheers !!!! </p>