Delay in provinding feedback

<p>I app**** for vehicle finance on Sunday 18/06/2017. I called in the following day to find out if the documents I had submitted were sufficient and what the next process would be. I was informed that a marketer would be assigned and I would get a response of the outcome via email latest Tuesday. I again called on Tuesday to check on the progress and this time I was informed that a response would be given to me by Wednesday morning as a marketer was only assigned on Monday afternoon. I hadnt received any response by yesterday afternoon and was told the marketer was busy with my application and would send me an email with the outcome by end of business yesterday. Again today I still had not received any email which meant that I had to onve again call to follow up. I was informed that the matter had been escalated to the team leader of which I then received my response saying my application was approved. I called in to inform that I accept the quote and left the seller's details. I also emailed the marketer directly providing the same information and yet I still have not received any response or feedback, even after I called again to find out how long it would take to contact the seller. It is frustrating that I have to spend so much time following up on my application and still not receive prompt service. I am disappointed at the lack of service I have received up to so far.</p>