ZJ
Zirk J

1 reviews | Active since Jan 2015

05 Oct 2015, 17:21

Delay in payment and waiting time Till after 5pm

Good Day,<br> <br> Purchased a motorcycle via Wesbank and Title guard and every thing had been going well till it came to the point at which title guard had to be paid by Wesbank. This had not happen and this deal was finalized last week already. Due to the \misplacement of document". I have always had good service from them but as of late this is just terrible. They have given be a delivery receipt and still haven't made payments. The seller needs the money and the only bottle neck is Wesbank at the moment. I am going to have to return the already picked up vehicle to the seller due to this.<br> <br> Please sort this out before 1PM tomorrow as Title guard also had to make payment to the seller!<br> <br> ***"""

0
Replies (1)
WesBank
WesBank's reply08 Oct 2015, 15:39
Official
Hello SirJan,

Thank you for sharing your experience allowing us to intervene. The relevant Private Finance Team have communicated with you and have verified that the pay out was concluded and an explanation was given in terms of the registration process. Please accept our sincere apologies for the frustration and inconvenienced caused.

We hope to restore your faith in our service delivery.

Kind regards
WesBank