CM
Carol M
1 reviews | Active since Nov 2014
10 Jan 2021, 10:37
Defeated
I wish they can get my account correct. I had Arrears that I have been paying from end Sept 2020. I eventually managed to bring them down to 8k. Because I was paying instalment and arrears from Sept 2020. Begining Dec 2020 I received a call from them saying you have the option to pay the 8k over 8 months meaning every month I pay instalment + 1k. Now end December 2020 I honoured my agreement with them. I got an SMS saying I did not honour the arrangement. The next thing I know I will be told they taking the car.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
11 Jan 2021, 09:22Dear Carol
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply11 Jan 2021, 09:22
Official
Dear Carol
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution