DEEPLY DISAPPOINTED BY THE SERVICE BY WESBAN****!

We have had vehicle Finance with WESBANK for the past 5 years and on the final two months of the contract, they advise that our account is in Arrears, we send the the Proof of payment on the 9/01/2020. To date they still send us emails and SMS that our account is in arrears and they keep adding interest on the settlement

I have spend the past two weeks on the line with their call center for them to confirm the payment and to date they cannot! Even after all the calls and the relentless emails!!!! They advised me today that it has been sent for escalation to the allocation department since the 14/01/2020????????? ITS BEEN A WHOLE WEEK AND STILL NOTHING HAS BEEN DONE!!!!!

They have really left a sour taste in our mouth after such a long relationship with them