GM
Given M
1 reviews | Active since Aug 2015
01 Feb 2016, 10:16
Deducting the extra money
My Normal monthly instalment was debited on the 25 December 2015, and 3 days later an extra R1000 was also debited, but this was reversed back to my account.<br> on the 25 January 2016 my normal monthly instalment debited and the same thing happened again, extra R1000 was debited. I called them and they say they will reverse back my money. I've been waiting for that to happen till today. Wesbank service is very bad, and not organised.
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WesBank's replyOfficial
04 Feb 2016, 06:35Hello gkmatsaung,
Thank you for bringing your frustration to our attention.
We have been in contact with you to discuss the reason for the erroneous debit order and have confirmed that the refund has been done.
We wish to apologise for the inconvenience you have experienced.
Yours in Service,
WesBank
Thank you for bringing your frustration to our attention.
We have been in contact with you to discuss the reason for the erroneous debit order and have confirmed that the refund has been done.
We wish to apologise for the inconvenience you have experienced.
Yours in Service,
WesBank
WesBank's reply04 Feb 2016, 06:35
Official
Hello gkmatsaung,
Thank you for bringing your frustration to our attention.
We have been in contact with you to discuss the reason for the erroneous debit order and have confirmed that the refund has been done.
We wish to apologise for the inconvenience you have experienced.
Yours in Service,
WesBank
Thank you for bringing your frustration to our attention.
We have been in contact with you to discuss the reason for the erroneous debit order and have confirmed that the refund has been done.
We wish to apologise for the inconvenience you have experienced.
Yours in Service,
WesBank