DT
Daniela T
1 reviews | Active since Apr 2018
11 Nov 2024, 13:18
Declined without reason
App**** for finance. WesBank kept saying that my surname on my ID does not match what ITC/TransUnion has. I contacted TransUnion who confirmed that they do in fact match. Sent sent this through to Wesbank. WesBank then declined the finance. My credit score is damn near perfect, I pay everything, have more than enough funds to get a loan and yet it was just declined without providing a valid reason.
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WesBank's replyOfficial
11 Nov 2024, 13:43Dear Daniela Teixeira
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply11 Nov 2024, 13:43
Official
Dear Daniela Teixeira
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,