Declined payment holiday

Im still affected by Covid 19 and I tried to call Wesbank to make an arrangement to pay atleast half of my normal installment but instead they are telling me that I must pay R6000 of the payment holiday 4 previous month before they can do another one. If I can't afford R4000 where the hell will I get R6000?im not gonna accept any finance from them again and their staff are rude nd demanding. It's either their word or nothing. They r the worse shem