DECLINED - NO FURTHER ASSESSMENT WILL BE CONSIDERED AT THIS TIME.

I tried to apply online vehicle finance and I got this messageDECLINED - NO FURTHER ASSESSMENT WILL BE CONSIDERED AT THIS TIME. I contacted Wesbank and I was told that I have a Direct Axis judgement, I informed them that I had a direct axis loan that was paid up in 2015 and it was never listed as a judgement! I checked with all credit bureaus and contacted Direct Axis and there was never a judgement. Direct Axis provided me with a paid up letter and informed me that they have updated with Wesbank. Wesbank still not giving me answers and worse the agent who dealt with my issue did not even answer me on where fid he/she get the information about the judgement he's talking about. This is really bad service! When you decline a customer you have to provide them with full details on why the application was declined so that they can fix the problem. Wesbank just left me in the dark.