PK
Pieter K
1 reviews | Active since Jun 2018
01 Mar 2019, 15:02
Deceit and Hidden Lies
I am utterly disappointing due to a call just received from their agents starting with I just want to update information then slyly coaxing me into RoadAssist ot some non sense making it sound like it is just another service by Wesbank to tack on a sly R95 a month, not a forthright we want to give you all this benefits at an extra R95 per month but a sly backward approach full of deceit, and an attempt to what I see as *****ing from me, up to now I have always seen Wesbank as a good honest institution today my mind changed.
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Replies (4)PK
Pieter K's updateReviewer Update
05 Mar 2019, 11:21What up WesBank, so true you cant even reply?
PK
Pieter K's update05 Mar 2019, 11:21
Reviewer Update
What up WesBank, so true you cant even reply?
WesBank's replyOfficial
05 Mar 2019, 14:45Dear Pieter,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CCA2.
Regards,
Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CCA2.
Regards,
Anastacia NaidooWesBank Service Resolution
WesBank's reply05 Mar 2019, 14:45
Official
Dear Pieter,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CCA2.
Regards,
Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CCA2.
Regards,
Anastacia NaidooWesBank Service Resolution
PK
Pieter K's updateReviewer Update
13 Mar 2019, 09:45Would Like to keep the public up to date about this, see WesBank Responded with a reasonable response which is that the Road Assist partner they have is the ones that phoned me and that they will follow up, came back yesterday with the partner service claims that they only phoned me last year at which time I enrolled for a specific service, which I said to them is 100% and I am happy with that and how it was approached, but went ahead and denied that someone phoned me within this year trying to sell me a Road Assist service for an addition R 75 a month. Furhter to this Anastacia promised me that it will be escalated to the partner relations people as she can't see on the Road Assist systems. So bottom line is I hope they take this further as their partner seems to be using dishonest business practice and on top of that accuses their customers of being dishonest.
So WesBank may be as far as I am concerned good at their core business which is financing, they not as good with choosing honest partners and making sure their partners toes the line.
PK
Pieter K's update13 Mar 2019, 09:45
Reviewer Update
Would Like to keep the public up to date about this, see WesBank Responded with a reasonable response which is that the Road Assist partner they have is the ones that phoned me and that they will follow up, came back yesterday with the partner service claims that they only phoned me last year at which time I enrolled for a specific service, which I said to them is 100% and I am happy with that and how it was approached, but went ahead and denied that someone phoned me within this year trying to sell me a Road Assist service for an addition R 75 a month. Furhter to this Anastacia promised me that it will be escalated to the partner relations people as she can't see on the Road Assist systems. So bottom line is I hope they take this further as their partner seems to be using dishonest business practice and on top of that accuses their customers of being dishonest.
So WesBank may be as far as I am concerned good at their core business which is financing, they not as good with choosing honest partners and making sure their partners toes the line.
PK
Pieter K's updateReviewer Update
13 Mar 2019, 10:08btw the Road Assist Partner in question - if your system does not show a call from you on the date in question why would my very smart phone with caller recognition and true caller actually have record of such call, and your IT systems that comprises i would think of some high tech business system not be capable of tracking such.
PK
Pieter K's update13 Mar 2019, 10:08
Reviewer Update
btw the Road Assist Partner in question - if your system does not show a call from you on the date in question why would my very smart phone with caller recognition and true caller actually have record of such call, and your IT systems that comprises i would think of some high tech business system not be capable of tracking such.