Deceased estates

<p> My mother passed away on the 1st of April 2015, her car had been paid off in March 2015 (not quite sure of the date). I emailed Wesbank requesting the logbook for her car in January 2016 so that I could change the ownership of her car because to this day I'm still driving around in a car that is in a name of a person who's been deceased for over a year. Forget the fact that I haven't received the logbook, ( which was promised to arrive in a month or two) the deceased estates department didn't even have the decency to reply to any of my emails so if there are outstanding documents I wouldn't know because they don't have what many would see as simple common courtesy - replying. I don't understand why I need to beg for the logbook when the car has been paid off, the logbook isn't yours to keep anymore. </p>