1 reviews | Active since Nov 2015
Deceased EState
My husband passed in Jan 2016, his Vehicle is Financed through Wesbank, I have been granted by the High Court to sell the Vehicle and supp**** Wesbank Deceased Estates the relevant documentation that they requested. I have been paying the account monthly, now I get an email from Cathano asking if I am going to settle the Vehicle or must they take it back??? This is disgusting, considering I already have enough on my plate with loosing my husband and having two small children to support on my own. I am trying to sell the Vehicle and it is worth more than I owe as we got a good deal when we bought the vehicle and put down a large deposit. Am horrified that this sort of thing goes on with a bank that I also bank with and have a good credit rating.<br>
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the manner in which the agent communicated with you in respect of the settlement of your account. The matter was escalated to management to be addressed with the staff member mentioned.
We have since communicated with you and a re-payment arrangement was agreed upon.
We trust that the matter was handled to your satisfaction.
Kind regards
WesBank
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the manner in which the agent communicated with you in respect of the settlement of your account. The matter was escalated to management to be addressed with the staff member mentioned.
We have since communicated with you and a re-payment arrangement was agreed upon.
We trust that the matter was handled to your satisfaction.
Kind regards
WesBank
