Debtors department mistake, client to suffer

Pathetic. Their Debtors department is rediculous. They do not allocate settlements timeously even after the dealership contacted them at an early stage to confirm where the settlement needs to go. So now another debit order went from my bank, on a friday, and they want me to wait 3-5 working days to have it back. This was not my mistake. This was the banks debtors department not allocating it timeously. Now the client needs to suffer.