NM
Nobuhle M
1 reviews | Active since Sept 2022
17 Jan 2024, 10:09
Debits your account even after settling it!
I settled my vehicle finance account with Wesbank on the 7th of December 2023 and they still Debited me on the 25th of December 2023. I have tried to contact them regarding this so that they may refund me. My emails were ignored. I called a few times and was told the refund request is “escalated “ and I should receive it within 48 hours. It’s been 3 weeks now and still no refund. At this point it seems as if I am being given a run around and that I’ve been ****med. REFUND ME!!
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WesBank's replyOfficial
17 Jan 2024, 10:16Dear Nobuhle Malinga,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Jan 2024, 10:16
Official
Dear Nobuhle Malinga,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution