AB
Arlynn B
1 reviews | Active since Oct 2023
30 Dec 2023, 05:40
Debits account twice in one month!!
Wesbank has debited my account twice in one month, having my account being overdrawn by thousands on 23 December. Whilst my premium was taken 14 December. I phoned to rectify this on 27 December. The consultant told me since the premium is from FNB it should reflect immediately but give it 48 hours. It is past 48 hours and my bank account is pulling interest because of their mistake!!!
Please think twice before using them. Their call center is useless and has not paid back my money!!!
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
02 Jan 2024, 07:51Dear Arlynn B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Jan 2024, 07:51
Official
Dear Arlynn B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution