1 reviews | Active since May 2016
Debiting my account whilst account is settled
<p>I had a personal loan with Direct Axis. I received a settlement letter on the 27th June of about R40009.79 which I paid in full on the 29th June.</p> <p> </p> <p>I go to my account and find out that you attempted on the 20th July. Then you debited this morning an amount of R 1,724.79.</p> <p> </p> <p>Why is that?</p>
Good day
Thank you for raising your concerns regarding the debit order which was recently processed against your account.
We have not been successful in making telephonic contact with yourself, and have in the interim forwarded an e-mail to the direct e-mail address provided. Kindly respond to this mail at your earliest convenience and provide your personal details so we may access your account profile and investigate the matter.
Yours in Service,
WesBank
Good day
Thank you for raising your concerns regarding the debit order which was recently processed against your account.
We have not been successful in making telephonic contact with yourself, and have in the interim forwarded an e-mail to the direct e-mail address provided. Kindly respond to this mail at your earliest convenience and provide your personal details so we may access your account profile and investigate the matter.
Yours in Service,
WesBank
Good day
We have to date not received any response to our e-mail sent, and we are still unable to make contact with you on the contact number provided.
We can only but assume that you have received assistance with regard to this complaint and hereby consider this matter finalised. In need, please feel free to contact the writer of the e-mail which has been forwarded to yourself directly.
Yours In Service,
WesBank
Good day
We have to date not received any response to our e-mail sent, and we are still unable to make contact with you on the contact number provided.
We can only but assume that you have received assistance with regard to this complaint and hereby consider this matter finalised. In need, please feel free to contact the writer of the e-mail which has been forwarded to yourself directly.
Yours In Service,
WesBank