VD
Vuyiswa D
1 reviews | Active since Dec 2013
06 Mar 2024, 08:20
Debiting my account for service plan
I am still paying for a service plan that I cancelled, I was told by Liquid Capital that you paid them the full amount of the service plan. I don't understand that is done because I am cancelling it now as I no longer need it, yet you are still debiting my account for the service plan. Please stop debiting it and ask for your refund from Liquid Capital. They have cancelled it on their end and they want you to stop debiting my account as well on your end.
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Replies (1)WesBank's replyOfficial
06 Mar 2024, 08:47Dear Vuyiswa Dlepu
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Mar 2024, 08:47
Official
Dear Vuyiswa Dlepu
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
