LS
Lynne S

1 reviews | Active since Mar 2020

01 Nov 2018, 12:37

Debiting me when account is settled.

I cannot reach you as your phone lines are not working. My Nissan Micra vehicle finance account is overpaid as you've debited my cheque account when the account was settled. Please refund me urgently.

0
Replies (1)
WesBank
WesBank's reply01 Nov 2018, 14:40
Official

Dear lsk10,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS8005B.

Regards,

Patience Ramanugu

WesBank Service Resolution