Debit Orders not Taken

Very disappointed in the service received the last few months. For the last 2 or 3 months WesBank has not deducted our debit order even though the money was in the account. They then take to blaming us and say they did put the debit order through although our statement show they did not and that the money was there. Las month we managed to pay the account via their website but this month it does not want to go through as it keeps bringing up the previous payment.

We now have a bad credit score thanks to someone else not doing their job! This is absolutely unacceptable!!!